Refund & cancellation policy

Last updated 16 August 2026.

How payment works

Access is bought one period at a time by UPI transfer. Each confirmed payment grants a fixed number of days. There is no auto-renewal and no mandate is held against your account — nothing further is ever charged unless you choose to pay again.

Cancellation

There is nothing to cancel: simply don't pay for the next period. Access lapses on its own at the end of the days you paid for, and you keep full access until then.

Confirmation times

Payments are matched to accounts manually, so access typically opens within a few hours of a payment rather than instantly. If a payment is confirmed later than that, the days lost are added to your access period on request.

Refunds

Fees are for access to a service delivered continuously, and are generally non-refundable once a period has begun.

Full refunds are made where a payment could not be matched to an account and access was never opened, where a payment was made twice for the same period, or where the amount paid was incorrect.

An exception is made where the service was materially unavailable — for example, if the live feed was down for a substantial part of a billing period. In that case, write in within 7 days of the charge and a pro-rata refund will be issued to the original payment method.

Duplicate or clearly erroneous charges are refunded in full. Approved refunds are processed within 5–7 working days; how quickly it appears depends on your bank.

How to request

Email the address on the contact page from the address on your account, with the date and amount of the charge.